Contact Us


Contact Us By Phone

Member Contact Center

(413) 739-6961 or Toll Free at (800) 821-0160

Monday/Tuesday/Wednesday: 8:00 AM–4:30 PM
Thursday/Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–12:00 PM

Important Phone Numbers

Memberline (telephone banking): (800) 452-4549  PIN is last 4 of your SSN for first time users
Mobile/Online Banking Support:  (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card*: (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card* (after hours): (866) 657-0674
Activate Your New ATM or Debit Card: (800) 631-3197
Change your ATM/Debit PIN: (888) 886-0083
Fraud Detection: (888) 918-7313
Lost or Stolen VISA Card: (800) 558-3424

*A new signature is required to replace ATM/debit cards. This can be done at any Freedom branch. Fees may apply.

Contact Us By Email

Please note that email connection is not secure. If you wish to send private personal information, please use the email located on our online banking page, after you have logged in with your password.

Important Email Addresses

ATM/Debit Card Department
Member Services
Tech Support/Online Banking

Contact Us By Mail

Freedom Credit Union, Main Office
P.O. Box 3009
Springfield, MA 01101-3009

If you have any questions or suggestions that can help us provide you better service, we want to hear from you.

Please Note: There are other financial institutions in the United States with the name Freedom Credit Union. We are based in Springfield, Massachusetts and have branches throughout western Massachusetts.