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Frequently Asked Questions

What is the Allpoint Network? The Allpoint Network is a surcharge-free network of ATMs with over 55,000 locations throughout the U.S., Canada, Mexico, Puerto Rico, United Kingdom, and Australia. Because Freedom Credit Union is a member of the Allpoint Network, these 55,000 ATMs are surcharge-free to our members.

Where can I find Allpoint Network ATMs? You can find Allpoint Network ATMs in over 55,000 retail locations around the world, with 43,000 in the U.S., including these retailers*: Costco, CVS/pharmacy, Rite Aid Pharmacy, 7-Eleven, Speedway, Target, and Walgreens. Check the locator at AllpointNetwork.com for a complete listing.

Are there any fees for using Allpoint Network ATMs? Allpoint ATMs are completely surcharge-free for Freedom members.

How can I find Allpoint ATMs?

  • Use the locator at AllpointNetwork.com
  • Download the Allpoint App (available for iPhone, Apple Watch, Android, and Windows devices)
  • Visit Allpoint’s Facebook page and use the locator
  • Look for this logo on the ATM:

allpoint.jpg

Can I use my current card? Yes! Use your current card to gain surcharge-free access at over 55,000 Allpoint ATM locations worldwide. No additional sign-up or action is required. Start using Allpoint today!

I went to the retailers you listed, but the ATM looked like it was owned by another bank – will that bank charge me for using the machine? Many Allpoint Network machines look like they are operated by other banks or credit unions; however, all ATMs listed on the Allpoint locator are part of the Allpoint network and are surcharge-free for Freedom members. Just look for the Allpoint sticker on the lower part of the ATM.

The surcharge screen appeared when I attempted a transaction – will I get charged a fee? No, the surcharge screen is there to notify customers of other institutions who are not participating in the Allpoint Network. Just press “Yes” to accept the fee and continue with your transaction. Freedom members will not be charged.

I used a location on the locator, but was still assessed a surcharge. Can I be reimbursed? Yes, call Freedom’s Member Service Center at 413-739-6961.

*Not all retail locations participate in every market. Use the Allpoint locator to be sure the location is surcharge-free.