Governor Charlie Baker issued an emergency order on Monday requiring all businesses and organizations that do not provide “COVID-19 essential services” to close their physical workplaces and facilities to workers, customers and the public from Tuesday, March 24 at noon until Tuesday, April 7 at noon.
As a designated essential service, Freedom Credit union branches will keep drive-up services open for members at 10 branch locations. (No drive-up services are offered at the Putnam Academy branch, which is closed.) You can also access your funds through thousands of surcharge-free AllPoint and SUM ATMs worldwide. For the health and safety of our members and staff, our branch lobbies remain closed at least through April 7.
We want to reassure you that Freedom Credit Union is financially strong and our member deposits are insured in full through NCUA and MSIC.
Online Banking Encouraged
While drive-up services remain available during designated hours, we encourage all our members to take advantage of our free and comprehensive mobile and online banking and loan services, including remote check deposit, online bill pay and direct deposit. It’s easy to enroll online, and this will further reduce the need for physical contact during this challenging time.
We will also be implementing some fee waivers and changes to member rewards. As always, feel free to reach out to us if you have any questions so we can help find a solution for you. Please call our Member Contact Center at (413) 739-6961 or toll-free at (800) 821-0160 to speak with a representative by phone or video chat or to learn how to e-sign documents for loans.
For the latest news and information about protecting yourself, visit the CDC’s coronavirus web page.