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Freedom Credit Union


Contact Us: (413) 739-6961 or Toll Free at (800) 821-0160

Member Contact Center Hours

Monday, Tuesday, Wednesday 8:00 am - 4:30 pm
Thursday, Friday 8:00 am - 6:00 pm
Saturday 8:30 am - 1:00 pm

Important Phone Numbers

Lost or Stolen ATM/Debit Card** (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card** (after hrs) (800) 264-5578
Activate Your New ATM/Debit Card (800) 448-8268
Lost or Stolen VISA Card (800) 558-3424

How Can We Better Serve You?

If you have any questions or concerns that can help us provide you better service, we want to know about it!

Please Note: there are other financial institutions in the United States with the name Freedom Credit Union. We are based in Springfield, MA and have branches throughout Western Massachusetts.

So, if you would like to contact us, please email us at

**Click here for our Fee Schedule. Also, a new signature is required to replace the card. This can be done at any Freedom branch.

Please check your telephone plan -- many calls from within the state are no longer toll calls and you will not need to use the toll free number if there is an alternate local number.

Important Email Addresses

IMPORTANT! This email connection is not secure. If you wish to send private personal information please use the email located on our online banking page, after you have logged in with your password.

ATM/Debit Card Department
Business Development
Business Loans
Credit Cards
Human Resources
Member Services
Tech Support for online banking

Mailing Address

Freedom Credit Union
P.O. Box 3009
Springfield, MA 01101-3009

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