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About Us

Freedom’s Story Begins in 1922

Freedom’s story began in 1922 when it was originally chartered as the Western Massachusetts Telephone Workers Credit Union. From a small office in the telephone company building on Worthington Street in Springfield, Massachusetts, the credit union grew until we found a new home on Main Street in Springfield. Today, this branch serves as the credit union’s headquarters.

As demand for the benefits of a credit union grew, we applied for a community charter. In January 2001, membership eligibility was greatly expanded to include anyone who lived or worked in Hampden, Hampshire, Franklin or Berkshire counties in Massachusetts. In February 2020, further expansion of membership eligibility included Hartford or Tolland counties of Connecticut.

Our Mission

Our dynamic, sincere and helpful team provides membership value to individuals and businesses while managing a stable, community-minded, member-owned financial institution.

Our Vision

To be the preferred and most trusted (member-owned) financial resource to our members and the communities we serve.

Highlights from Freedom’s History


Freedom is chartered

Freedom is chartered as the Western Massachusetts Telephone Workers Credit Union in 1922. Fast forward to…


Main office

Main office is built in its current location at 1976 Main Street, Springfield.


Credit Union merger

The Western Massachusetts Telephone Workers Credit Union merges with Monarch Credit Union.


Membership eligibility is greatly expanded

Membership eligibility is greatly expanded from telecommunications industry employees to anyone who lives or works in Hampden, Hampshire, Franklin or Berkshire counties in Massachusetts.


Our institution merges with FHBT Credit Union

Members vote to change the credit union’s name, marking the birth of Freedom Credit Union. New branches are opened in Chicopee and Northampton.


Credit Union Partners

We create the Credit Union Partners (CUPs) program to provide businesses a no-cost benefits package to their employees including credit union membership and special promotions. We also opened a new branch in Turners Falls.


New Branches

We open our Greenfield and Feeding Hills branches.


Expanding into Easthampton

We open an Easthampton branch.


Expanding into Sixteen Acres

We open a second Springfield branch in Sixteen Acres.


Expanding into Ludlow

We open our Ludlow branch.


Membership expanded

Membership eligibility is further expanded to include anyone attending college in the four counties of western Massachusetts.



We merge with West Springfield Federal Credit Union, opening our new West Springfield branch.


Expanding into CT

We expand our charter to include Hartford and Tolland counties in Connecticut.


Celebrating our centennial—100

We celebrate our centennial and in July.