FAQs

Credit unions are not-for-profit financial cooperatives owned by their members. Unlike banks, which are driven by shareholders and profits, credit unions return earnings to members in the form of lower loan rates, higher savings yields, and reduced fees.

At Freedom Credit Union, every member has a voice, and our mission is to serve the financial needs of our local community—not Wall Street.

Freedom Credit Union membership is open to anyone who lives, works or attends school in Hampden, Hampshire, Franklin or Berkshire counties in Massachusetts, and Hartford or Tolland counties in Connecticut. Joining is easy—open a Share Savings Account with a minimum balance of $5 to become a member and start enjoying the benefits of local banking that puts people first.

Freedom offers a full range of personal financial services, including checking and savings accounts, mortgages and HELOCs, auto and student loans, personal loans, credit cards, business banking solutions, online and mobile banking, and surcharge-free ATM access through the Allpoint® and SUM® networks. Our members also have access to TruStage^® insurance products, digital estate planning tools and financial planning services.

With Freedom’s online and mobile banking services, you can securely manage your accounts anytime, anywhere. Check balances, transfer funds, pay bills, deposit checks remotely and more—all from your computer or mobile device.

Freedom Credit Union has conveniently located community-based branches throughout western Massachusetts, including Chicopee, Feeding Hills, Greenfield, Ludlow, Northampton, Turners Falls, West Springfield and two in Springfield, plus a Loan Production Office in Enfield, Connecticut.

Current deposit and loan rates are available on our website for:

• Savings and Checking Accounts
• Certificates (Savings and IRA)
• Money Market
• Auto Loans
• Mortgage
• Home Equity
• Personal Loans
• Other Loans
• Business Deposits

Yes. Freedom Credit Union is federally insured by the National Credit Union Administration (NCUA). Shares and deposits in excess of NCUA limits are fully insured by the Massachusetts Credit Union Share Insurance Corporation (MSIC).

Our locations are open:
Monday–Wednesday, 9:00 AM–4:00 PM
Thursday–Friday, 9:00 AM–5:00 PM
Saturday, 9:00 AM–12:00 PM.

Drive-ups open at 8:00 AM, Monday–Friday. Branch hours are subject to change.

You can apply for personal loans, auto loans, mortgages and more directly through our website or by visiting any of our branches. We offer quick approvals, competitive rates and personalized service to meet your needs.

Yes. We provide business banking solutions including checking and savings accounts, business loans and lines of credit to help local businesses grow, as well as robust cash management services. Our business team is here to support you every step of the way.

You can reach us by phone at (800) 821-0160 or (413) 739-6961, use our secure online form, stop by any branch or use MAX, our online Member Assistance Xpert, accessible on our home page.