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If you want to be part of a winning exciting team, please see below our current opportunities.  Please submit your resume and letter of intent to hrjobs@freedom.coop indicating what opportunity you would like to be considered for. 

Sr. Universal Agent-Full Time in Easthampton

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans, assist in closing both consumer and home equity loans. Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.

  • Order the appropriate amounts and types of cash for the branch and maintain proper documentation of all currency received and disbursed.

  • Maintain overall control and accountability for all vault recommencement including ATM, coin machine, TCR and Main vault.  Periodically audit branch vaults/safes as required by policy. Maintain documentation of audit for monthly reporting to senior management.

  • Assist with wide variety of member services including regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.

  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.

  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.

  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  

  • Open and close the building in accordance with set hours and tests security equipment monthly.

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards. Verbally interacts with members, fellow employees, and vendors.

  • Reads writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about the credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier, and typewriter. 

Education and/or Experience: 

  • High School Diploma or equivalent required or equivalent combination of education and experience.

  • Some cash handling experience in a financial institution or related experience.  Good organizational and communication skills are a must.

  • Accuracy 

Universal Agent - Part Time in Northampton

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • This position will be required to float to a region of offices (Franklin, Hampshire or Hampden) on a daily basis.
  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to  current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education & Experience

  • Six months to two years of similar or related experience, including time spent in preparatory positions.
  • A high school degree or GED is required.

Universal Agent - Part Time Cooley St and Chicopee

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • This position will be required to float to a region of offices (Franklin, Hampshire or Hampden) on a daily basis.
  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to  current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education & Experience

  • Six months to two years of similar or related experience, including time spent in preparatory positions.
  • A high school degree or GED is required.

Universal Agent - Part Time Float for Franklin County

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • This position will be required to float to a region of offices (Franklin, Hampshire or Hampden) on a daily basis.
  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to  current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education & Experience

  • Six months to two years of similar or related experience, including time spent in preparatory positions.
  • A high school degree or GED is required.

Universal Agent - Part Time Float for Hampden County

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • This position will be required to float to a region of offices (Franklin, Hampshire or Hampden) on a daily basis.
  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to  current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education & Experience

  • Six months to two years of similar or related experience, including time spent in preparatory positions.
  • A high school degree or GED is required.

 

Teller - Part Time - Northampton

Primary Summary:

Major Function:

Responsible for accurately processing financial transactions and being an effective source of information for our members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to members and credit union associates assuring a positive experience and minimizing wait time.

Essential Functions/Position Responsibilities:

  • Demonstrate efficiency with financial transactions for checking, savings and borrowing members:      receives funds, posts transactions and pays out funds as requested. Issue Traveler’s Checks and money orders or official checks, receive currency for coin and verify amounts, cash checks according to written procedures.  Verbally confirm intended transactions with member to ensure needs are met and errors are minimal.
  • Balance cash drawer daily to ensure accuracy in transactions and notify supervisor regarding any outages. Appropriately apply all policies.
  • Research, troubleshoot and resolve member and internal inquiries regarding policies, practices      and products.
  • Address inquiries on accounts, record amounts and dates of payments and other significant      information, check member calculations and validate checks, cash or electronic transactions.
  • Assist other departments and branches with transactions as needed; provide support for the      department and branch managers in fulfilling member requests.
  • Create and maintain a clean, neat, pleasant work environment by maintaining a professional look      (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations
  • Ability to follow oral and written directions
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Experience and/or Education:

  • Six months to two years of similar or related experience, including time spent in preparatory positions.
  • A high school degree or GED is required.
  • A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.