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Freedom Credit Union

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If you want to be part of a winning exciting team, please see below our current opportunities.  Please submit your resume and letter of intent to hrjobs@freedom.coop indicating what opportunity you would like to be considered for.

Teller/MSR  (Part-Time, Easthampton Location) 

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.
  • Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Types, files and performs other duties as assigned.
  • Collects money for special products and promotions.
  • Assists the new account desk in the opening of all new deposit accounts, performing account maintenance, responding to member inquiries and accepting consumer loan applications.
  • Process and deliver mail.
  • Up to 25 hours per week.
  • Requires flexible availability and includes every Saturday.

 Qualification/Skill Requirements: 

  • Responsible for maintaining Credit Union’s quality service standards.
  • Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations.
  • Ability to follow oral and written directions.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

  Education and/or Experience: 

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy.

Loan Servicing Specialist (full-time, Boylston Street Office)

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Responsible for consumer and mortgage loan servicing including but not limited to: consumer loan uploads to Insight and system verifications, loan payments, loan maintenance, loan insurance monitoring, loan collateral tracking and releases.
  • Responsible for setting up monthly loan billing with bills, coupon books or automatic payments.
  • Monitor daily loan reports and monthly monitoring reports including but not limited to: life and disability claim reports,      monthly insurance premium reports, CPI – Collateral Protection Insurance claims reports, and GAP insurance weekly reports.
  • Assist in the implementation of loan document imaging including but not limited to ensuring file scan accuracy, working with the upload conversion of Velocity and Calyx documents and loan files.
  • Assist in the administration of the Élan credit card portfolio and Elavon cash advance processing.

 Qualification/Skill Requirements:

  • Knowledge of credit union, its structure, common language and acronyms, philosophy and mission statement.
  • Ability to read, write and accurately perform mathematical computations.
  • Working knowledge of Windows/MS Office applications (Outlook, Word, Excel).
  • Working knowledge of specific credit union applications (Insight, Velocity).
  • Good organizational skills along with excellent written communication skills.
  • Ability to handle a multitude of responsibilities. 
  • The ability to follow oral and written directions.

 Education and/or Experience:

  • High School Diploma or equivalent required, or the equivalent combination of education and experience.
  • Computer experience necessary with knowledge of credit union systems (Insight, etc.), Word and Excel.
  • Two to five years financial operations experience with at least two years of experience in consumer loan servicing.

 Administrative Assistant  (Full-Time, Springfield Main Office Location) 

Major Function

Serve as first point of contact for members and vendors to the Main office location of the credit union. Direct individuals (in person or by phone) to appropriate departments for assistance, perform basic clerical duties and impart a professional impression on the general public.   Perform basic administrative duties as directed by the VP of Retail Administration.

Essential Duties and Responsibilities

  • Greets members, vendors and prospects.  Directs them to the appropriate credit union personnel.  Oversees the      reception area and announces visitors with appointments to appropriate individuals.
  • Provides general information and answers member questions regarding credit union products, services and policies.
  • Performs basic banking tasks for members and other clerical duties as requested by credit union personnel.
  • Sorts and distributes incoming mail on a daily basis.
  • Maintains inventory of brochures, benefit kits and other materials for the Credit Union Partner program.  Fulfills      requests from the Business Development team and branches for materials needed for business calls, on-sites and benefit fairs.
  • Maintains inventory of brochures and materials for the credit union’s credit card program.  Reorders materials as needed and distributes to branches upon request.
  • Orders nameplates and business cards for new employees or current employees with name changes or changes in position within the credit union.
  • Assists VP of Retail Administration in the completion of various monthly reports and spreadsheets for the Business Development team and the Branch Officers.  
  • Supports the Senior Management team and Board of Directors by gathering information as needed for the completion of reports and proposals. 
  • Collects monthly board reports from senior management team, prepares monthly board packets for distribution to the board of directors, attends and composes minutes for the monthly board meeting. 
  • Maintains the appearance of the main office lobby area and the board room, making sure that all supplies are replenished as needed. 

Qualification/Skill Requirements 

  • Ability to communicate effectively with members, vendors, employees and general public.
  • Project a high level of professionalism including a professional image at all times.
  • Knowledge of the credit union system, its structure, and the ability to work within the framework of the credit union’s mission statement.
  • Computer literate in Microsoft Word, Excel and Power Point.
  • Ability to provide exceptional member service.
  • Ability to handle a variety of tasks in a fast paced environment.
  • Possess a positive attitude and accept constructive criticism.
  • Ability to maintain a highly organized and uncluttered work environment.
  • Must possess strong writing skills to write/compose board meeting minutes.
  • Ability to operate standard office equipment, i.e. personal computer, fax machine, photocopier, and typewriter.
  • Bi-lingual (English/Spanish) 

Education and/or Experience  

  • High School Diploma or equivalent required.
  • One year of experience in a business setting.
  • Higher education may be substituted for work experience.

Member Service Contact Representative I (Full-Time, Boylston Office)

Major Function

Under general supervision of the Member Contact Center Manager, and in accordance with established policies and procedures, responds to member inquiries via telephone, online and mail channels with limited supervision. Has thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities covering both loan and deposit products. Required understanding of the terms and conditions of all deposit products, loan products and services including online services. 

Essential Duties and Responsibilities 

  • Assists members with their telephone, online and mail requests; answers questions about products and services and resolves problems with limited oversight; elevates issues to Senior Member Contact Representatives and the Member Contact Center Manager as required.
  • Identifies cross-sell opportunities and cross-sells Credit Union products and services as appropriate. Makes referrals to product experts and ensures proper follow up
  • Maintains member account information on Insight and ensures member-related data is held in strictest confidence.
  • Researches and resolves routine member questions, problems and complaints and ensures proper follow up and member satisfaction.
  • Prepares required reports on a daily, weekly, monthly basis.
  • Maintains appropriate member files including document imaging electronic files.
  • Assist members with online banking access, mobile banking access and mobile remote deposit capture.
  • Responsible for the processing of member requests including but not limited to the following:  ATM/Debit card increases, orders and PIN changes and resets; address changes and return mail; Statements processing; member allotment requests; check orders/reorders; stop payments; ACH and checking account disputes.
  • Assists in the monitoring of IBanking including Mobile Banking and Andera Online Account Opening. 

Qualification/Skill Requirements 

  • Knowledge of credit union, its structure, common language and acronyms, philosophy and mission statement.
  • Good organizational skills.  The nature of the job requires a high level of organizational skill.
  • Ability to handle a multitude of responsibilities.  The range of job responsibilities requires the ability to multi-task effectively.
  • The ability to follow oral and written directions. 

Education and/or Experience: 

  • High School Diploma or equivalent required.
  • Computer experience necessary with knowledge of credit union systems (Insight, etc.)
  • Five years financial experience.

Member Service Representative (full time, Main Office Springfield)

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Provides assistance to potential and current members in opening new and closing accounts. Sets up accounts via computer terminal and forms processing.  Orders necessary cards, drafts, issues temporary drafts, etc. as required by  members to transact their credit union business. 
  • Process NCPS inquiries on all new accounts for qualified members.
  • Opens and closes share CD’s and assists with information regarding maturing CD’s. 
  • Responsible for opening IRA Accounts, processing documents and IRA transactions.
  • Responsible for opening Business accounts, collecting all required documentation and performing necessary verification for due diligence.
  • Accepts consumer loan applications and closes loans
  • Provides routine information concerning credit union services.
  • Processes the necessary paperwork for such services as direct deposit and PWO forms.
  • Maintains current knowledge of all products and services of the credit union.  Actively cross sells all credit union’s products and services to meet member needs.
  • Sells Travelers Checks.
  • Sells safety deposit boxes and assists members in safety deposit box area.
  • Assists members with electronic banking.
  • Able to balance ATM machines and process envelopes containing cash and checks.
  • Assures compliance with Bank Secrecy Act regulations relative to opening new accounts.
  • Assists teller line in processing routine teller transactions as needed.

 Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.
  • Verbally interacts with members, fellow employees and vendors.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.
  • Knowledge of Windows applications, i.e. MS Office (Word, Excel, Outlook).

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Minimum of six months in financial institution.

TELLER POSITION POSTING (Part Time Chicopee)

 Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Receives and processes current transactions, accepting deposits, withdrawals,loan payments.  Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Types, files and performs other duties as assigned.
  • Assists other tellers and with the new account desk when necessary

 Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations
  • Ability to follow oral and written directions
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy