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Freedom Credit Union

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If you want to be part of a winning exciting team, please see below our current opportunities.  Please submit your resume and letter of intent to hrjobs@freedom.coop indicating what opportunity you would like to be considered for. 

Sr. Universal Agent-Full Time in Easthampton

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans, assist in closing both consumer and home equity loans. Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.

  • Order the appropriate amounts and types of cash for the branch and maintain proper documentation of all currency received and disbursed.

  • Maintain overall control and accountability for all vault reconcilement including ATM, coin machine, TCR and Main vault.  Periodically audit branch vaults/safes as required by policy. Maintain documentation of audit for monthly reporting to senior management.

  • Assist with wide variety of member services including: regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.

  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.

  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.

  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  

  • Open and close the building in accordance with set hours and tests security equipment monthly.

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards. Verbally interacts with members, fellow employees and vendors.

  • Reads, writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter. 

Education and/or Experience: 

  • High School Diploma or equivalent required or equivalent combination of educationand experience.

  • Some cash handling experience in a financial institution or related experience.  Good organizational and communication skills are a must.

  • Accuracy 

Teller Position-Part Time in Greenfield, Easthampton and Northampton

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Receives and processes current transactions, accepting deposits, withdrawals,loan payments.  Sells money orders and official checks.

  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.

  • Balances cash drawer and makes settlement of daily activities.

  • Reviews and explains transactions to members regarding their accounts.

  • Cross-sells all products and services of the Credit Union.

  • Types, files and performs other duties as assigned.

  • Assists other tellers and with the new account desk when necessary 

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.

  • Some cash handling experience in a financial institution or related experience.

  • Good organizational and communication skills.

  • Accuracy

MSR/Teller Position-Part Time in Chicopee

Major Function

Assist members with opening a wide variety of products and services. Advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality member service along with responsible for accurately processing financial transactions and being an effective source of information for our members: in lobby, drive-thru window or by telephone.  Provide friendly, professional, confidential and effective assistance to members and credit union associates assuring a positive and minimizing wait time.

Essential Duties and Responsibilities:

  • Conduct all personal and business new account functions, including processing requests for new accounts and services, provide counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans, close consumer loans. Review all documentation      for completeness and accuracy according to the organizations compliance guidelines. Ensure established new member onboarding procedures are followed.

  • Assist with wide variety of member services including; Safe Deposit Box maintenance, deposit account maintenance, account inquiries and reconciliations.  Manage outgoing wires, manage ACH requests and disputes, solve fraud issues, serve as notary, close accounts, etc.

  • Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.

  • Demonstrate efficiency with financial transactions for checking, savings and borrowing members: receives funds, posts transactions and pays out funds as requested. Issue Traveler’s Checks and money orders or official checks, receive currency for coin and verify amounts, cash checks according to written procedures. Verbally confirm intended transactions with member to ensure needs are met and errors are minimal.

  • Provide override authority to subordinates for transactions beyond their established limits and according to policy.

  • Balance cash drawer daily to ensure accuracy in transactions and notify supervisor regarding any outages. Appropriately apply all policies.

  • Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.

  • Assist other departments and branches with transactions as needed; provide support for the department and branch managers in fulfilling member requests.

  • Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.

  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.

  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 Qualification/Skill Requirements 

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.

  • Reads, writes and performs mathematical computations.

  • Ability to follow oral and written directions.

  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Education and/or Experience  

  • High School Diploma or equivalent required.

  • Six months to two years of similar or related experience, including time spent in preparatory positions.

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. 

Receptionist/Administrative Assistant

Major Function

Serve as first point of contact for members and vendors to the Main office location of the credit union. Direct individuals (in person or by phone) to appropriate departments for assistance, perform basic clerical duties and impart a professional impression on the general public.   Perform basic administrative duties as directed by the VP of Retail Administration.

Essential Duties and Responsibilities:

  • Greet and welcome members, vendors and guests to the credit union.
  • Determine member/guest needs, suggest appropriate products and services to meet the need and refer member/guest to appropriate person for further service.  Take messages when necessary.
  • Perform designated clerical duties and maintain assigned records, files and reports.
  • Supports overflow needs within the branch including handling general member account inquiries and account maintenance.
  • Support clerical needs of other departments for special projects as needed.
  • Sort and distribute incoming and outgoing mail for appropriate departments.
  • Create and maintain a clean, neat, pleasant work environment by maintaining a professional look      (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.
  • Contribute to overall success of branch in working towards branch deposit and member goals.
  • Adhere to all service standards set by the credit union.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

 Qualification/Skill Requirements 

  • Ability to communicate effectively with members, vendors, employees and general public.

  • Project a high level of professionalism including a professional image at all times.

  • Knowledge of the credit union system, its structure, and the ability to work within the framework of the credit union’s mission statement.

  • Computer literate in Microsoft Word, Excel and Power Point.

  • Ability to provide exceptional member service.

  • Ability to handle a variety of tasks in a fast paced environment.

  • Possess a positive attitude and accept constructive criticism.

  • Ability to maintain a highly organized and uncluttered work environment.

  • Must possess strong writing skills to write/compose board meeting minutes.

  • Ability to operate standard office equipment, i.e. personal computer, fax machine, photocopier, and typewriter.

  • Bi-lingual (English/Spanish)

 Education and/or Experience  

  • High School Diploma or equivalent required.

  • One year of experience in a business setting.