We are again seeing an increase in the number of telephone spoof calls that our members are receiving. The callers “spoof” the phone number and name, so “Freedom Credit Union” or “Freedom Credit Union Fraud Department” appears in the caller ID along with our actual phone number. The callers ask members to provide their detailed debit card information, which is used to make multiple purchases.
Our employees will never call and ask you to divulge sensitive information over the phone or perform any actions. If you receive a call such as this, do not engage. Hang up and call us directly at 1-800-821-0160 to report the attempt.
In addition, Freedom Credit Union will never send an email or leave voicemail messages on a mobile or home telephone requesting you to reply to an email or call to update or verify financial account information.
If you have any doubt about the authenticity of a call or message that purports to be from Freedom Credit Union, please contact us directly.