MAX is your always-on virtual assistant, ready to help you day or night with instant answers, guided support and 24/7 banking help. MAX delivers instant answers and friendly support when you need it.
MAX Online
Located right on our home page, MAX answers your questions and guides you through the Freedom website with ease. Just click the box that says: Hi, anything I can help you with? When asking a question, use complete sentences and be clear and concise.
Online, MAX can help with:
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- Finding products and services
- Showing current deposit and loan rates
- Becoming a member
- Applying for a loan
- Finding branch hours and locations


MAX by Phone
MAX is also available by phone at (800) 821-0160, enhancing your experience with seamless access to a range of transactions.
To access MAX by phone:
- Call (800) 821-0160.
- Enter your PIN. If you are new to telephone banking, your default PIN will be the last four digits of your Social Security Number. If you are a previous Memberline user, your PIN remains the same.
- Listen to prompts and use short, simple answers to get the support you need (such as “check balance” or “transfer funds”).
MAX can help with:
- Checking balances
- Transferring funds
- Making loan payments
- Viewing transactions
