On Sunday, November 15, you’ll notice a new look when you log in to Freedom@Home Online Banking and Mobile Banking. We’re excited to introduce several enhancements designed to modernize your experience, improve navigation and make the features you use most easier to access.
We often remind members to be cautious when a banking website or app suddenly looks different. That’s still good advice, and it’s exactly why we want you to hear about this change from us first. This update is planned, it comes from Freedom Credit Union and you can log in with confidence.
What’s Changing on November 15
Here’s what you’ll notice when you log in on or after Sunday, November 15.
A New Pay and Transfer Page
You’ll find a new option in the Transfers area that brings your money movement services together in one place. Instead of navigating multiple menus, you can find transfer, ACH, bill pay, wire and deposit services from a single page. Your current menus aren’t going away, so you can keep using the steps you already know if you prefer.
A Redesigned “At a Glance” Dashboard
The updated “At a Glance” dashboard gives you a quick snapshot of your account balances, fast access to commonly used features and a personalized greeting. You can also customize it by choosing which items to display and arranging quick actions to fit the way you bank.
A Prompt to Complete Your Contact Information
If your profile is missing an email address, phone number or mailing address, you may be asked to add it before you continue. You won’t be able to move past the prompt until the missing information is entered.
This prompt appears only after you’ve logged in to Online Banking or the FreedomCU Mobile app, never through a link in a text or email.
A Refreshed Look for Identity Verification
Security challenges will have a more consistent, modern appearance. The look is new, but your protection isn’t changing. There are no changes to our existing security controls, how you verify your identity or when you’re asked to verify.
Updated Icons Throughout
You’ll see refreshed icons across Online Banking and Mobile Banking. These changes are visual only. The FreedomCU Mobile app logo on your phone isn’t changing.
What Stays the Same
- You’ll log in the same way you do today
- Your existing navigation options remain available
- Our security controls and identity verification methods are unchanged
- The FreedomCU Mobile app logo on your device looks the same
How Do I Know the New Look Is Really Freedom?
Because we encourage you to be careful with anything that looks unfamiliar, here’s how to make sure you’re logging in safely:
- Go to us directly. Type freedom.coop into your browser or open the FreedomCU Mobile app already on your device.
- Skip the links. Don’t log in through a link in an unexpected text, email or pop-up, even one that mentions this update.
- Update only from official app stores. If your phone prompts you to update the FreedomCU Mobile app, use the Apple App Store or Google Play.
- Share contact details only after you log in. The new profile prompt appears inside Online Banking or the app. If a text, email or caller asks you to “update your information” for this change, don’t respond. Contact us instead.
- Protect your information. Freedom Credit Union will never call, text or email to ask for your PIN, one-time passcode or online banking password.
Tips for Your First Login After the Update
- Give yourself a few extra minutes to look around. Familiar features may be in a new place.
- Check that your saved bookmark still takes you to freedom.coop.
- Explore the new Pay and Transfer page and customize your “At a Glance” dashboard.
- If you’re asked to complete missing contact information, have your email address, phone number and mailing address handy.
- If something doesn’t look or work the way you expect, contact us before you take any action.
We’re Here to Help
Have a question about the new layout, can’t find a feature you use or can’t get past the contact information prompt? Call Member Service at (413) 739-6961 or Toll Free at (800) 821-0160 or visit any of our branches. Our team is happy to walk you through what’s new.
If you see activity you don’t recognize or think you’ve shared information with a scammer, call our Fraud Detection line at (888) 918-7313. Always use the number on the back of your card or at freedom.coop, never one from a text, email or pop-up.
Frequently Asked Questions About the Online and Mobile Banking Updates
Why does Online Banking look different?
On Sunday, November 15, we introduced enhancements to Online Banking and Mobile Banking, including a new Pay and Transfer page, a redesigned “At a Glance” dashboard and refreshed icons. The updates modernize the experience, improve navigation and make commonly used features easier to access.
Is the new look a scam?
No. The new design is an official Freedom Credit Union update. To be safe, always log in by typing freedom.coop into your browser or opening the FreedomCU Mobile app you already use.
Do I need a new username or password?
No. You’ll log in the same way you do today. There are no changes to our authentication methods.
Why am I being asked to add my email, phone number or address?
If your profile is missing required contact information, you’ll be prompted to add it after you log in. Once the information is entered, you can continue as usual. This prompt only appears inside Online Banking or the FreedomCU Mobile app.
Where did my transfer and bill pay options go?
They’re still there. Your existing menus remain, and you’ll also find transfer, ACH, bill pay, wire and deposit services together on the new Pay and Transfer page in the Transfers area.
Do I need to do anything to get the new experience?
The changes will appear automatically when you log in on or after November 15.
Who can I contact with questions?
Call Member Service at (413) 739-6961 or Toll Free at (800) 821-0160 or visit any of our branches.