Online Banking Phone Scam
Beware of a New Fraudulent Caller Posing as Your Financial Institution!
Protecting your personal financial assets is a top priority at Freedom Credit Union and we are alerting you about a new phone scam that has impacted other financial institutions in our area.
How the Phone Scam Works
You receive a phone call from a scammer claiming to be from your financial institution. The caller claims there is suspicious activity with your online banking accounts and asks you for sensitive information like your account number, online banking ID or password, and other personal information. While you are talking with the scammer you will receive a texted security code on your phone that looks like it is from your financial institution. The caller will ask you for this security code, claiming to use it to verify your identity. The security code will give the scammer full access to your accounts.
Don’t Provide Your Personal Information
Even though you may NOT have been a target in this scam, now is a good time for us to remind all our members to never provide this type of information over the phone. Freedom Credit Union will NEVER contact a member to request sensitive information such as user IDs, passwords, security codes, account numbers, or any other personal or account information.
What To Do if You Receive One of these Calls
- Never provide a texted security code to anyone over the phone
- If you receive a suspicious call from someone claiming to be from your financial institution requesting personal account information (like your user ID, password, or security code), hang up the phone